Warranty Terms and Conditions

Warranty work is scheduled Monday-Friday between 9am – 4pm

We are proud of our work here at Doors West. We are able to provide a warranty, to our customers, on doors, motors, parts, and labor, as indicated below.  Many products have an additional manufacture warranty, as well. Manufacture warranty information is available on product brochures and manufacture websites. Please see the links provided on our Vendor Warranties page. If you have a warrantable item or issue, please fill out the form below, or contact us at 253-852-9110.

New Door and Motor installs

Doors
I. New doors installed by Doors West have a one year warranty on all parts and labor for the door.
II. If Doors West connected and existing motor to a new door the existing motor is NOT under warranty

Motors
I. New motors supplied and installed by Doors West have a one year warranty on all parts and labor for the motor.
II. If Doors West installs a new motor on an existing garage door than the door is not under warranty. Parts and Labor

Parts
I. Any new parts Doors West installs on an existing door or motor is warrantied for 90 days except for garage door torsion springs.
II. Torsion springs are warrantied for one year •

Labor
I. Labor done for service calls are warrantied for 90 days
II. Photo-eye adjusts are NOT under warranty due to the nature of the photo-eyes it isn’t uncommon for customer to block or bump.

If you have a warranty claim, you can fill out the following claim form or give us a call.

Doors West Warranty Claim Form

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Garage Door Specialists Serving Auburn Since 1977

Happily serving the communities of Auburn, Burien, Tukwila, DesMoines, Federal Way, Edgewood, Puyallup, Kent, Renton, Covington, Seattle, Tacoma, SeaTac, Maple Valley, Bellevue and Redmond